Complaints Procedure

Patient Complaints Procedure

At R Dental Clinic, our aim is to provide high-quality dental care and excellent service to all our patients. We always strive to meet your expectations and to ensure that you are satisfied with the care you receive. However, we recognise that from time to time concerns or complaints may arise. When this happens, we are committed to addressing them promptly, fairly and courteously.

We take all complaints seriously. Each complaint is investigated thoroughly and objectively, with due regard for patient confidentiality. We view complaints as an opportunity to learn and to continuously improve our services. Patients will never be treated differently or unfairly as a result of raising a concern or making a complaint.

How to Make a Complaint

If you are not fully satisfied with any aspect of your care or service, we encourage you to let us know as soon as possible so that we can address your concerns promptly and effectively.

Complaints should be directed to the Practice Manager, who is responsible for overseeing the complaints process.

Contact details:

R Dental Clinic
460 Idle Road
Bradford
BD2 2AR

Email: info@rdentalclinic.co.uk
Telephone: 01274 638061

Confidentiality and Record Keeping

All complaints are handled in strict confidence. Comprehensive records are kept securely and are only accessible to staff members who need to be involved in investigating and resolving the complaint.

Investigation and Response

We aim to resolve complaints as efficiently as possible. If an investigation takes longer than anticipated, we will keep you informed of the reason for the delay, the progress being made, and the expected timescale for completion.

Once the investigation is complete, you will receive a written response outlining the outcome. Where appropriate, you may be invited to attend a meeting to discuss the findings and any practical solutions that can be offered, Our goal is always to reach a fair and reasonable resolution that addresses your concerns.

We regularly review and analyse patient feedback and complaints to help us improve our services and standards of care. We welcome all feedback, including comments and suggestions, as they help us continue to improve the experience for our patients.

If You Remain Dissatisfied

If you are not satisfied with our response, you may escalate your complaint to one of the following organisations:

For NHS Dental Treatment:

• NHS England
  Email: england.contactus@nhs.net (please include “For the attention of the complaints team” in the subject line)
  Telephone: 0300 311 2233

• Parliamentary and Health Service Ombudsman (England)
  Telephone: 0345 015 4033
  Website: www.ombudsman.org.uk

For Private Dental Treatment:

• Dental Complaints Service (General Dental Council)
  Telephone: 020 8253 0800
  Website: www.dentalcomplaints.org.uk
  

Regulatory Bodies:

• Care Quality Commission (CQC)
  Telephone: 03000 616161

• General Dental Council (GDC)
  Telephone: 020 7167 6000
  Email: information@gdc-uk.org
  Website: www.gdc-uk.org

Further Information

If you are unsure about any aspect of this complaints procedure, please contact R Dental Clinic on 01274 638061 and a member of our team will be happy to assist you.